Last Updated: Oct 31, 2025
Welcome to Strouden (“Company,” “we,” “our,” or “us”).
These Terms & Conditions govern your access to and use of our website https://strouden.com, our online store, and all related services involving veterinary medical supplies, sutures, skin adhesives, and staplers.
By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our website or services.
Strouden
10 Grand Central
Email: Accounts@strouden.com
Phone: 917 399 2141
For legal or compliance inquiries, contact: legal@strouden.com
Our website and products are intended for use by licensed veterinary professionals, clinics, and authorized distributors.
By placing an order, you represent that:
You are at least 18 years old,
You are authorized to purchase professional veterinary medical products, and
You agree to comply with all applicable laws and regulations regarding product use.
You agree to use our website only for lawful purposes and in accordance with these Terms. You may not:
Attempt to gain unauthorized access to our servers or data,
Use automated tools or bots to extract data,
Interfere with website security or performance, or
Misrepresent your identity or affiliation.
All content on this site—including text, images, product descriptions, graphics, and logos—is the property of Strouden and protected under applicable intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.
We make every effort to ensure that product descriptions, specifications, and pricing are accurate. However:
We do not guarantee that product information is error-free or complete.
Product images are for illustrative purposes only and may differ from the actual product.
Product availability may vary based on stock levels or supplier availability.
We reserve the right to correct errors, update information, or discontinue products at any time without prior notice.
Placing an order on our website constitutes an offer to purchase.
We reserve the right to accept or reject any order for reasons including:
Product unavailability,
Payment authorization failure,
Pricing or description errors, or
Suspected fraudulent activity.
We accept major payment methods as displayed at checkout. All payments are processed securely through trusted third-party providers.
You agree to provide accurate billing information and authorize us to charge the total amount of your order.
All prices are listed in U.S. Dollars (USD) unless otherwise stated.
Prices may change without notice, but confirmed orders will not be affected by subsequent price adjustments.
We process your personal information based on the following legal grounds:
Contract Performance: Processing necessary to fulfill our contractual obligations, including order processing, delivery, and customer service.
Legitimate Business Interests: Activities that support our business operations, such as fraud prevention, website security, and business analytics.
Legal Compliance: Processing required to comply with applicable laws, regulations, and industry standards, including FDA medical device regulations.
Consent: For marketing communications, newsletter subscriptions, and optional data processing activities where we have obtained your explicit consent.
We may share your information with trusted third-party service providers who assist us in:
Manufacturing Partners: We may share relevant information with our manufacturing partners for:
We may disclose your information when required by law or to:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality obligations.
Shipping is handled according to our Shipping Policy.
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by:
Courier issues,
Customs clearance, or
Circumstances beyond our control (e.g., weather, strikes, or supply disruptions).
Risk of loss transfers to the customer upon shipment.
Please refer to our Refund Policy for details on return eligibility and process.
Returned products must be unopened, unused, and in their original packaging unless defective.
We reserve the right to deny refunds for items not meeting our return conditions.
All products sold by Strouden are intended for professional veterinary use only.
It is the buyer’s responsibility to:
Use products in accordance with their intended purpose,
Follow applicable veterinary regulations and manufacturer guidelines,
Ensure proper handling, storage, and disposal of medical materials.
We are not responsible for misuse, off-label use, or negligence in the handling or application of our products.
All trademarks, logos, product names, and website content are the property of Strouden or their respective owners.
You may not reproduce, modify, or distribute our content without written permission.
To the maximum extent permitted by law:
Strouden is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
Our total liability for any claim shall not exceed the purchase price of the product in question.
We do not warrant that the website will be uninterrupted, error-free, or free from viruses.
All products are provided “as is,” without warranties beyond those provided by the manufacturer.
You agree to indemnify and hold harmless Strouden, its officers, employees, and partners from any claims, damages, or losses arising from:
Violation of these Terms,
Misuse of our products or website, or
Breach of applicable laws or third-party rights.
Our products comply with applicable U.S. FDA regulations for veterinary medical devices.
Buyers are responsible for ensuring compliance with local, state, and federal regulations governing veterinary product use and distribution.
We reserve the right to suspend or terminate access to our website or services at any time for any reason, including:
Violation of these Terms,
Fraudulent activity, or
Abuse of website functionality.
We may update these Terms periodically to reflect changes in our operations, services, or legal obligations.
We will post the updated version on this page and revise the “Last Updated” date. Continued use of our website constitutes acceptance of the revised Terms.
These Terms are governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in New York.
For questions regarding these Terms, please contact:
Legal Department – Strouden
Phone: 917 399 2141
Address: 10 Grand Central
