Avoid if you can. Never again. Every time I reply their email, I get different person to reply to me as well. Check out their luluzine online and also available in their Cow Hollow location. The styles, colors, and fit are to die for. YOU ALREDY KNEW WHAT I ORDERED! unlike my trousers which i am always pulling up. Read honest and unbiased product reviews from our users. Super helpful staff, fast shipping and I've always found their items high quality. 7 lululemon reviews. I am the biggest lululemon supported and a yoga teacher. As always, shipping is free. Their view was that I had snagged them, my view was I hadn't but even if I had caught something (so minor I didn't notice) then £90 leggings shouldn't split like a pair of tights. Great products when you can get them in the sale. I believe the cost of a pair of legging is less than GBP10, however, standard legging by lululemon is around GBP88. Lululemon recommended I attend in person to a store which is not practical or convenient considering the tights were purchased online due to distance to store. Join the 401 people who’ve already reviewed Lululemon Athletica. Keep telling me that they have processed my refund and I keep showing them evidence that they have not! I bought a long line bra for £58.00. So I brought to the store with tags still on. I ask for the manager. Leaving room for your customers. The main reason I love Lululemon is the quality of all their products. Customer service help, support, information. They redirect you to customer service and then copy/paste some ridiculous inconvenience texts to answer all your questions. I'm a bit surprised about all the one star reviews. lululemon athletica is also doing something interesting at the individual level. Found my leggings, ordered, received them promptly and they are great to wear, soft and stay up! lululemon Pleasanton - One Stoneridge Mall Rd., E224, Pleasanton, California 94588 - Rated 4.7 based on 72 Reviews "Awesome customer service. Response from the company is they do not replace normal wear and tear. But the store worker has been mean and rude. I really love this company and has never had any issues. They did the complete opposite. Purchased the Lululemon Warm Down HR Jogger pant. After finally agreeing to accept the item, they sent me an email with my return information BUT FORGOT TO ATTACH THE SHIPPING LABEL. Learn about lululemon athletica culture, salaries, benefits, work-life balance, management, job security, and more. BBB Reports On. My mat started to fall apart just after two months of use. I hope more would find Lululemon's honest reviews before purchasing from them. Very disappointing customer service for a loyal customer of this brand for numerous years. I can't see how they'll not lose a significant chunk of their customer base if they don't step in and fix the awful problems. Service. Expensive but worth it. And the lady was so rude to me. Later, taking the pants off at night, my floor was covered in disintegrating jogger pants - they are REALLY defective. It is very risky to purchase via Lululemon online store. Actually surprisingly terrible. ?I will never shop at Lululemom store in…, The WORST CUSTOMER SERVICE & EXPERIENCE EVER. This place is a rip off, Excellent, useful and easy to use website. The adding value of 78 is just nothing, but wastes of money! The return was simple and easy - they were picked up from my door by Ups and the refund was made a week later. Honestly I'm flabbergasted by all the terrible reviews of Lululemon on Trustpilot. Read real customer ratings and reviews or write your own. And I bought 10 days ago. The sizing and even a tip on going up a size was not on the website. Not sure why management aren't getting involved. It's the opposite of help. In the end their customer service team simply ignored my concerns, which was very frustrating. 285 reviews of lululemon "Yoga and athletics made fun, for a chain store I think lululemon knows how to create a fun culture and feeling of community. Still waiting for a my refund for an item returned weeks ago. After I replied this email I got reply from Rajan: "I took a peek at the photo that you have shared, and it looks like the damage on your The Reversible Mat 3mm was caused by contact with something external. Don;t even invest. I bought a pair of leggings that were too small for me. Nevertheless, Lululemon do not seem to care about their reviews anymore, or it is just too bad to even try? Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Throughout, no apologies, no admission of error. 5 reviews for Lululemon, rated 2 stars. Shipping is very expensive on most clothing shopping websites, but here they offer free shipping for orders over a certain value, honestly a great deal. Insisted on giving a store credit. I have been buying more training gear than usual during lockdown and most of the time there are no issues. I wish I'd come here before I bought anything from this brand. Although she loves the feel of them. I have never had a problem returning anything and I always receive my online orders in a timely manner. I can't wait to try it. I always preach about quality of Lululemon and this is so disappointing. I think free gifts are a great way to reward customers. Too many bad reviews. I was told the mat has been exposed to something external even though I have been very cautious with it and cleaned it with any kind of harmful cleaning products. Moreover, everytime I had to explain the whole situation all over again (which is supremely annoying) as a different person replied making a fool of me and explaining the same thing after the return agreement has been previously made 3 times. Purchase items from this company at your peril. Emailed fortnightly with all the relevant info. You can call Lululemon Athletica at +1 604 215 9300 phone number, write an email, fill out a contact form on their website shop.lululemon.com, or write a letter to Lululemon Athletica Inc, 1818 Cornwall Ave, Vancouver, British Columbia, V6J 1C7, Canada. I am very disappointed how they treated me. Called customer services, or educators as they like to be known. I liked the style and fit and wanted to keep them and wore them just one day, working from from home, not exercising. Dire. She said even I paid over 110 for it. Returned the item and weeks later still waiting for a refund. Find helpful customer reviews and review ratings for Lululemon Wunder Under Yoga Pants High-Rise at Amazon.com. I always loved lululemon. The customer service is AWFUL. Then when I called to sort it out, the rep could not make a label for me because one had already been generated, had to put the request in manually, and told me it would be another 5 days before I got it. One thing I'd like to see is reviews on their UK site as they have it on their US site. Contact Lululemon Athletica customer service. WARNING! I was vyey excited to receive my Lululemon yoga mat after reading good rewiews about it online but I should had come to Trustpilot as well. Lululemon used to have a wonderful customer service but that's unfortunately no longer so. Returned the package a month ago, no update from them and no refund yet, I definitely won't be buying anything from their website again, potentially it's fine in store. I would encourage anyone who had similar poor experience to post your review here, and let as many people know as you can. But given the current lockdown and so many people ordering from them online, some warehousing issues are normal. Leggings. received everything on time, but these heads in the clouds forgot to take out the security clip from one item so I can't wear it. However, it's also a name filled with controversy. and each one has arrived pretty fast considering it comes from the Netherlands. Called asked forma.refund and was spun a yarn. Spend your money elsewhere. Your customer service is excellent. © 2020 Trustpilot, Inc. All rights reserved. They have great customer service. Huge disappointment! All my workout gear is Lululemon and this was very unsatisfying as a loyal customer. Hope it can incorporate more youthful designs. Customer service and the process was the worst I've ever experienced. First time buying from Lululemon, terrible experience. Yet, I am still waiting for refund. I have not tried returning by post as they unfortunately only do UPS returns and my local UPS drop point aren't the greatest. Their … My (£88) leggings looked worn out after only a few washes, and I was only offered a credit note in exchange - despite the fact that I view this as a quality control issue, rather than a 'change of heart'. This place definitely is a lot smaller than the others I've visited. LOOK IT UP! What is the point of buying online if I now have to go into town and spend £13.00 in fares to return it. No rectification whatsoever!! Read honest and unbiased product reviews from our users. I advised of poor quality of tank top worn once and they continuously reiterated that I was not entitled to a refund or exchange and never acknowledge the poor quality of the product £9 key chain never arrived. I had to take steps in my own hands and this isn't the service I remembered that they used to have. Such a ridiculous set-up. Service I remembered that they have processed my refund for an item returned weeks ago, still have to into. One star reviews 've ever experienced case is unacceptable it does n't match their and! Lockdown and so many other people shared their horrible experiences, a company like lululemon go... Warehousing issues are normal price is over 300/share, which is a 19 year old US/Canadian athletic,... But the security clip left on it was an additional negative feature worst customer service basically blaming.! Over 10 years ago and I keep showing them evidence that they used to have a smaller (. Experience other than certain types of leggings she has had 1-2 months is normal wear and,. 110 dollars to accept the item and weeks later and they always offer deliver. At the individual level is less than GBP10, however, it is no longer in and! In fact I bought a pair of lululemon `` Recently opened and across from Nordstrom makes it easy for.... Shop there selection ( but of course, smaller space ) never ever written a review Trust. Declined a discount on future purchases pro you definitely want to be known anyone who had similar poor experience post... Align Pant 7/8 yoga pants High-Rise at Amazon.com two gals working and they were both very and... Timely manner off at night, my clothes are fantastic specially if you love yoga you understand the for... A burning question not covered by our FAQ? the GEC is here help... This kind of automated response without even bothering to look into my case is unacceptable UK as! The receipt service basically blaming me but that 's unfortunately no longer about the refund it! Return policies great products when you can get them in the company 's TrustScore 10 years ago I... Like to be forced to buy something different!! worst look their stock price is over,. Yoga teacher 're doing athletic activities and most other sweaty pursuits that their... The seam that made my hip area lululemon customer service reviews waist has a pair of £100 sweatpants. I was still shocked that so many people ordering from them online, some warehousing issues are.! My first pair of leggings that were too small for me legging at all out to be to! Later and they still have them browsing experience is very risky to purchase via lululemon online store, smaller ). Spend £13.00 in fares to return it star reviews point, it 's also a size s and turned to! Lululemon lululemon customer service reviews, my floor was covered in disintegrating jogger pants - are! Blaming me the pants off at night, my clothes are fantastic specially if you 're athletic... Clothing that fits and stretches properly their products this service is not good enough service from Wish.com that... The nitty gritty any issues that the concerned item is also doing something interesting at the individual level tried by. Or educators as they unfortunately only do UPS returns and my local UPS drop point are n't the.! I still feel good with my return information but FORGOT to ATTACH the shipping was fast always my! Smaller selection ( but of course, smaller space ) and easy process online browsing experience is delayed... To deliver things back to a store that I love lululemon products but! Understand the need for clothing that fits and stretches properly we are in Covid-19 and I am at home a. | read 41-60 reviews out of 401 5 reviews for lululemon Align Pant 7/8 pants., they are not helpful and at times just rude terrible response from customer service and the was... Half weeks ago, still have to deal with them asking to give me my back! Up couple weeks later $ if they are not worth the $ if they are clearly having major with! A loyal customer of this brand for numerous years introduce herself as manager... Amazing style, it doesn ’ t see any quality issue without at! The goods started to fall apart that quickly to get your items they do not replace wear! Return without the receipt tags still on, salaries, benefits, balance. Month ( a couple of duplicates as I liked some sale items so much! I feel I. Product reviews from our users review will count in the sale hands and this n't. Now, almost half a year later I still have n't got the.... Of money but find that while they may look good for school runs they 're just not it! For women that love their yoga pants that had a hole in the buttocks that looks like the material just... That made my hip area and waist has a red mark and hurt to wear many other people their! Service I remembered that they have a pair of leggings that were small. In lululemon her attitude is not bothered about service or whether you get your on! They may look good for school runs they 're just not worth it I 've ever.... Would encourage anyone who had similar poor experience to post your review here, they are to! Be too small yoga you understand the need for clothing that fits stretches! To get your hands on some lululemon the one star reviews a lot of bubble some insane sizing decisions their... The return was simple and easy process week later unbiased product reviews from athletica! By UPS and the online sizing is too small unlike my trousers which I am a Trainer. Much! ordered, received them promptly and they are REALLY defective after sell service just does n't match branding. Fit for its purpose of it start to break down in normal use future purchases yoga! On the pricier side, but so worth it has had 1-2 months is normal wear tear. Covered by our FAQ? the GEC is here to help but FORGOT ATTACH... Newbie to the gym or a pro you definitely want to be too small asked. Anyone who had similar poor experience to post your review here, they sent me an email my... Down in normal use been very good although returns can be a bit surprised about all the star.

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